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Frequently Asked Questions
Question
Why do you charge postage, handling and insurance?
Answer
All items featured in on our website have been priced to ensure the possible value for your money. However there are costs in involved the picking, packing and posting your order to you. In addition these charges also include insurance to cover damaged or misplaced items during transit. Postage, handling and insurance is calculated of the total weight of the items ordered.
Question
How do I place an order?
Answer
Placing an order with Bargain TV Products is easy. All you have to do is browse our website, and the products you like, select the add to cart option. At the end of shopping, you just click on the view shopping cart button (found on every page) and once you view it and everything is correct, select proceed to checkout. Follow the prompts, and you’re there.
Question
Can I Order More than 20kg worth of products in one order?
Answer
No. Due to Australia Post e-parcel system, orders can only be of a maximum of 20kg. if you items are of a greater weight then this, you may have to make separate orders.
Question
What forms of payment do you accept?
Answer
For all website orders: We accept the following major cards; Visa, Mastercard, Switch, Bank Card and PayPal.
Question
What if I have a question about my order?
Answer
Our friendly and dedicated Customer Service Staff are here to make your shopping experience with Bargain TV Products an enjoyable one. So if you have any queries regarding your order, or need additional product information, send us an email and we'll be delighted to help, or you can simply click on the Contact us Page. And we will get to your queries as soon as we can. Don’t forget to add you phone number (including area code) just in case we need to give you a call to sort out your queries.
Question
How long does it take to get my order?
Answer
Every effort is made to dispatch your order as quickly as possible but please allow up to 14 days for delivery (within Australia) Your order will be packed with the utmost care to ensure that it reaches you in perfect condition.
Question
What do I need to do if I decide to return or exchanged my purchase?
Answer
Our 60 day Money Back Guarantee is absolutely without compromise. If for any reason you wish to return any item, for whatever reason, all you need to do is post it back to us. We'll promptly process your exchange or refund, the choice is yours.
Question
I recently placed an order and have changed my mind about the items I have selected. How do I cancel my order?
Answer
If for any reason you wish to cancel your order, you may do so by contacting our Customer Service Department via email, we will give you a call back within 24 hours to confirm your request to cancel your order. A refund will then be promptly processed.
Question
How do I receive updates about special offers, new products, and new promotions?
Answer
To join our mailing list and enjoy hassle-free shopping with Bargain TV Products, just click on the “Join Our Email List” button located near the web page. Simply fill out your details on the required form and your request will be processed promptly. You can expect to receive your first offer within 14 days.
